What is the minimum I can stay?

The minimum stay period for the majority of accommodation is one week, except over Xmas/ New Year when it is 2 weeks.

How do we book accommodation?

Complete the enquiry form, send an email or telephone us.

In order to secure a booking we require a $200-$800 security deposit, depending on the length of stay and unit. This amount is fully refundable at the end of the stay (less telephone charges, line access and cleaning and damages, if applicable).

You can send an email to or call us directly on +61 3 9722 2046.

How do we get to the accommodation?

We will provide you with the address and we suggest you use the internet to get detailed instructions to your accommodation. 

Many guests take a taxi from Tullamarine Airport (Melbourne) directly to the accommodation as this is less stressful if you have had a long trip and don’t know the city. A shuttle bus service stopping at Southern Cross Station is also available. This is ideal for Inner City accommodation.

Car Hire at Tullamarine Airport (Hertz, Thrifty, Avis, Budget, Europcar) and locally is available.

Upon arrival, how do we access accommodation?

Due to accommodation being in different locations and guests arriving at varying times, details of how to access the accommodation will be made at time of booking.

A meet and greet service to personally welcome you into the apartment is available, and may be required at our secure access units. 

How do we check-out?

This will be discussed at time of booking as different options are available depending on accommodation.  Generally, we ask our guests to make sure all appliances are turned off, leave the keys on the table within the apartment, and,  make sure all the doors are locked upon leaving the accommodation.

Our check-out time is 10am. A later agreed check-out time may be available. Depending on the circumstances, charges may occur – up to 2 pm $50, to 7pm $100, after 7 pm $150. If the unit is not vacated by the agreed time, an additional charge will apply.

What is the cancellation policy?

If cancellations or significant variation of dates occur within 2 weeks of scheduled arrival the security bond will be forfeited in full.

For cancellations prior to 2 weeks, a $100.00 administration fee applies.

What if I shorten my stay after I am in the unit?

For a stay over 2 weeks, we ask for 2 weeks notice or your deposit return is forfeited. If the stay is less than 2 weeks then there is no return.

Can we change the dates of our booking?

We attempt to accommodate changes to your booking dates and suggest this is discussed with us both at the time of your booking and throughout your stay. Extensions to your booking are subject to unit availability.

What is included in the apartment and rate?

Linen, towels, cooking equipment, cutlery and crockery are provided.  Utilities such as gas, water and electricity are provided (to an agreed amount).  The apartment can be serviced on a weekly basis for an additional fee.

Some apartments have complimentary use of the building’s facilities such as heated swimming pool, gymnasium, BBQ.

One secure car park beneath the building is complimentary with each Inner City apartment.

For metropolitan units there is on/off street parking available for one vehicle.

How many guests can the apartments sleep?

This is shown on each unit brochure, with the maximum being the equivalent of the beds provided.

Are extra bedding and baby cots available?

Additional bedding can sometimes be provided within each apartment with the supply of a portable folding bed and associated linen at a charge of $20 per person per week. A maximum of 1 portable bed can be provided.

We can provide a baby cot (without linen) within the apartment. The charge is from $10 per week and cheaper for longer term stays.

Is there a phone provided and what are the charges?

A telephone with direct dial out is provided in most apartments for your convenience. This will receive incoming calls at no cost.

If outgoing calls are/ made then charges apply for line rental and call costs. Phones are normally connected for local and emergency calls only, however mobile, STD and ISD services can be provided.

The security deposit may be held up until the final telephone bill is received to allow telephone charges to be deducted, or prior arrangements can be made.

Is Internet available?

Dial up internet connection via the telephone line is readily available using your own laptop modem and ISP.  We can arrange dial up Internet for you.  Rates for this service will vary depending on ISP used and length of stay.

For longer stays of 6 months or more, there is an option to connect to broadband ADSL.  This service typically takes 10-20 days to be installed (depending on ISP).  Costs for broadband ADSL Internet service can be discussed at time of booking.  It is recommended that requirements for broadband ADSL is discussed and ordered at this time to save delays in providing service.

When do we pay?

You pay your deposit within 2 weeks of making the booking, and the first 1 – 4 weeks in the week prior to arrival. The payments are then due 1 week in advance of the next time period.

What methods of payment do you accept?

We currently accept Visa Card, MasterCard, Bank Cheque and Cash/ Direct Debit. Personal cheques are only accepted with prior arrangements.

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